Our Framework
  1. Overview
  2. Discover
  3. Design
  4. Develop
  5. Deploy
  6. Flexibility
  • Solution Strategist
  • Delivery Manager
  • HCI Researcher
  • UX Specialist
  • UX Designer
  • UX Technologist
  • Technical Architect
  • Software Engineer
  • QA Specialist

Overview

We believe that clear communication is vital to the success of any project. For that reason, we created our Solution Framework in order to provide our clients with a highly supportive, integrated development experience. Our Framework is a flexible tool that allows for unparalleled degree of transparency across all of our practices, in each phase of a project—a convention not typically seen with other agencies. This highly collaborative approach results in true partnerships with our clients, creating an environment for sharing ideas to bring about new insights and innovations.

Discover

Universal Mind’s Discover Phase is a critical part of project success. We employ this research phase to gain insight into business challenges and opportunities as we work with you to define the project. Together we identify risks, align on expectations, plan for subsequent phases and begin our user experience design and technical definition processes. Our findings shape the engagement framework that carry through in Design, Develop, and Deploy.

Design

The Design Phase results in a comprehensive blueprint of how the intended solution will be architected, designed, developed and deployed. Our User Experience and Technology teams, under the direction of our Delivery Managers, work together to develop personas and context scenarios that are ultimately refined to wireframes, design frameworks and vision prototypes. Having our Design and Technology teams work together up front ensures that user experience and interface design are informed by technical infrastructure, and vice versa, allowing us to iterate “real” solutions faster.

Develop

Our experienced technologists work with an array of development platforms and environments, so no matter what the challenge, our developers are ready to meet it. Our tech team works up front with Experience Design in architecture and technical modeling in order to create real solutions that utilize the latest technology innovations. We then establish a Release Plan, a blueprint accurately tuned to the nuanced realities of delivering a best in class production solution. Our Development phase follows a highly iterative model that allows for great flexibility and transparency in the development process.

Deploy

In this final phase, all critical production release activities—including knowledge transfer, validation, performance testing and integration—are skillfully carried out to ensure successful project deployment.

An Adaptive Process

We help a variety of companies across a wide range of industries to successfully solve challenges of integration, optimization and innovation. Drawing upon our years of experience and best practices, we have created a responsive, adaptable tool that is tailored to address the unique requirements of your project. Our Solution Framework ensures that we work with our clients as a team, every step of the way.